Why is it so hard to get customers – even your biggest fans – to give you reviews?
Well, think about it. How often do YOU give other businesses reviews? What stops you? If you’re like me, it’s the same ol’ reason – not enough time, and it’s just not that important to me. I mean, what do I get out of it?
Time is the single greatest reason your biggest fans don’t leave the glowing reviews you know they have inside them.
These customers will stand there and rave to you in person about how much they love your products and service. But then they “go dark” when you ask them to write a review for you.
Wouldn’t it be great if you could just get them to record a video of themselves, right there?
We created a new way to get instant 5-star reviews – even video ones! – on the spot. SoTellUs has a new online tool that does just that.
Here’s how it works:
Option1
1
) Open the SoTellUs app on your phone and hand it to your customer.
2) They can leave a video, audio or written review in 30 seconds or less!
Option 2
1) Use 5-StarReviews system to send a 1-click survey via text message to your customer so they can give you a review from their phone.
2) The survey asks a quick yes/no question like "Did we deliver great service today?" When they click YES, the text has a link that takes them to the SoTellUs page where they can leave a video, audio, or written review.
3) They record it, click submit, and it’s done.
4) If they happen to click NO, the text has a link that takes them to a page where they can tell you what went wrong. You get notified immediately so you can correct the issue. They feel heard and are less likely to give you a negative review online.
5-StarReviews does the rest, including posting their review on your website and social media pages and the first page of Google! We even give your customer the option to share their review on their social media pages...increasing your reach.
Either way, it all takes less than 30 seconds.